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fafaliebenberg F

1 reviews | Active since Feb 2017

16 May 2017, 14:52

Discovery promises 2 business day response time - it's a lie

<p>I recently complained to Discovery Card via their card email address for customer service. I got a reply saying they would get back to me within 2 working days - this has not been the case.</p> <p> </p> <p>I have sent two follow up emails with no reply...</p> <p> </p> <p>My reference: ********** 707</p> <p> </p> <p>I am trying to activate the apple watch benefit on our vitality policy but Discovery's USSD approval service for the transaction is broken. I have tried multiple times on multiple days - still broken...</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply17 May 2017, 09:33
Official

Good morning Francois

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team