Discovery Poor Service Delivery and Custome Service

I am not sure what disappoints me more... there are so many posts on poor service by Discovery and there are no response from Discovery. I have logged a call with Vitality that I am unable to access their app and they are still unable to resolve the matter... seems they don't know how to resolve it... I am now wondering if they are capable or competent to manage my portfolio and investments. Disappointed 😞