Discovery poor service

Discovery vitality just has one of the poorest customer service. One of the consultant bluntly refused to assist because I gave her feedback on their policy that is harsh for no valid reason and upon asking to her supervisor Ramona, she came on the line and without even hearing what I had to say she start telling me about the policy band when I try to explain my point she hung up on me , can you please believe it , she hung up on me !!!! Who does that ? So I called back and ask to speak to chat to her again , guess what she refused to come on the line and so the lovely lady I was speaking to , assisted me and I send a complaint email under the ref ***. After I emailed , then she calls me and with the same attitude she wants to still explain the policy that I could not care less about. Since I was at the gym we ended the call . Until today no further feedback. I guess we live in the world where customers are being hung up on. What’s the point of paying all the money to discovery to only receive such a bad service. Discovery needs to do better. I have a similar issue with discovery insure. (IPLS-4494. ) Unbelievable !!!!