Discovery points wrongly allocated

My wife and I completed our Vitality Health Check on the 22/09/2017. My wife achieved 4 outcomes and I 3 outcomes. Discovery wrongly gave my wife 12500 points instead of 15000 and myself 7500 instead of 10000. We need the points to achieve gold status. This has far reaching implications in the cash back we will receive from our Discovery Life premiums. After 3 queries logged to their online help center, over a period of 3 weeks, Discovery are insistent to the point where they are embarrassing themselves. See below their reply and the Vitality Health review info on their website. Their reply: Please see the bonus points that we allocate for a Vitality Health Check: 1 in range = 0 bonus points 2 in range = 2 500 bonus points 3 in range = 7 500 bonus points 4 in range = 12 500 bonus points 5 in range = 17 500 bonus points

Their information contained on their Website: 1 in range = 2500 bonus points 2 in range = 5000 bonus points 3 in range = 10000 bonus points 4 in range = 15000 bonus points 5 in range = 20000 bonus points

Discovery has a massive customer base in South Africa in the health and short term insurance industry. It seems that they do as they please and do not care about the individual. Message for Discovery: I will not stop before the points are allocated to me! I am at the stage where I'm thinking of taking my business else where. I am an Orthopaedic Surgeon and feel obliged to advise my patients not to join Discovery Health because the organization is a law onto themselves, lie to you and are dishonest. Shame on you!!!! What happened to ethics and good business practice!!!!