Discovery paying cash backs into cancelled card

I recently enquired with Discovery why I was not receiving my monthly Health Food cash backs (despite getting SMSs informing me of the value). This was at the beginning of January. I was promised feedback and got nothing. I then followed up and was told that the money was being paid into a secondary card in my name that was cancelled over a year ago. I never asked for the money to be paid into this card and the main card holder isn't even on my policy so I have no idea where this money has gone and no one can tell me either.<br> <br> I've since called 3 times and had to hold for over 20 minutes to speak to someone. I keep being promised feedback but no one is getting back to me.<br> <br> This is unacceptable. It is the second time in one month that I've needed to log a Hello Peter complaint to get my query resolved. Why is it so hard to contact me and tell me what's going on??<br> <br> I need to know exactly how long the money has been going into the credit card and I need the amounts paid to my correct banking details (that Discovery have had all along).<br> <br> Most of all I just need some feedback!<br> <br> Customer service at Discovery has really become shocking!