Discovery Open

I joined the Vitality Open. For the 1st week my drives were scored. Since 28 Sep none of my drives that are in my Insure are being synced to the Open app. I made 5 phone calls and had to send an email with a snap shot of my drives which I did. This was last week. I resend the email. No one has contacted me nor attempted to fix the issue. I have various other policies with Discovery. I find this disgusting that no one has tried to call me. Horrible service