JP
Julian P

1 reviews | Active since Feb 2010

07 Mar 2023, 23:00

Discovery mise leading you in Vitality

On 23rd February 2023, I called Discovery to cancel my Vitality due payment that I did not authorize. The Vitality Call Centre agent call me I think in August or September 2023 and introduce me to this product. I listen to the agent and was miss led into this product as per knowledge I informed the agent that I'm not interested and she told me is free for the 1st 3 months. and never told me that I need to send an email to my company's HR to cancel the subscription. I spoke to a gentleman on the 23rd of February 2023 who called Robin and was informed that I need to get in contact with my company's HR and they need to cancel the subscription as the money getting deducted from the salary and I cannot cancel it over the phone. and that I never authorized deductions. The other problem is they deduct a 3 months payment that was also never explained to me that Discovery will deduct a 3 months payment if I don't cancel in time. I then request the audio between me and the call center agent on the day they called me. and it almost 2 weeks and still waiting. I want to know how can Discovery just deduct and authorized my company to deduct money from my salary that I never Authorized. They will log the call for the audio to be pulled from the system and never come back but are quick to deduct the money from my salary. I want confirmation that I authorized Discovery to deduct my salary. Money that I budgeted for the month. If Discovery was deducted on the 1st month after the free trial then I would cancel the subscription that some months but no they wait after 3 months to deduct what is mise leading the clients in taking their Vitality produced. DISCOVERY PLEASE PAY BACK MY MONEY.

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