#Discovery Medical Aid sells Vitality to ***** unsuspecting clients#Vitality lacks integrity.

Discovery Medical Aid sells Vitality to **** people, we were convinced that we must try it for 3 months and if we don't need it we will inform them so that they can cancel it.

Beginning of the 2nd month, we wrote an email informing them that we don't need vitality due to financial constraints. To our surprise, they debited for medical aid plus vitality which made my account to be overdrawn, the debit order went through anyway but I was charged a penalty of R200. It sounds like a small amount, but if it is the only money you have left in your account, plus the Vitality debit order.

I sent then an email advising them as such, but they chose to ignore my email. I sent a follow-up email to them, only then we received a call from the lady called Phindi, who informed us that she's handing this query.

2 days later we received an email that the vitality is now canceled, but they said nothing about the overdrawn fees and their debit order fees. I sent them a follow-up email but they didn't entertain it 16 days later.

I pay for this medical aid which belongs to my wife, although their customer is my wife, but we made it explicitly clear to their sales agent that I am the one who will pay for it.

Where is their integrity in dealing with customers, where is the honesty in dealing with customers. Why are they selling this Vitality knowingly that this thing is difficult to cancel. Their principles are questionable and they are ripping customers off the money.

In actual fact, this is bull****. The senior management, which I also emailed, they are bull**** their customers. They are taking advantage of customers regardless of their customers affordability, they just take and ignore the complaint.

They ***** people purely because they can.

Can someone assist me. Now that I have sent them emails emails and reminders, and this Phindi called only once. Is it wrong if I can reverse their debit orders and cancel their medical aid? We have used R2000 and they have debited R12000 already. Then I will give them their money which we have used and change the move to the other medical aid with integrity and honesty.

Someone please advise, I can deal with these croocks anymore.