Discovery makes everything take longer

Nothing is seamless despite the false advertising that everything can be done on the app. I have uploaded my child’s vaccines 4 times, called discovery, logged a query. No matter how many times I submit there’s a new issue. First it was that the claim was for the incorrect person, now the incorrect date. Despite the fact that I sat online with a consultant while he checked the information. Vitality honestly makes it so difficult to claim points. Why should I have to call in so many times when something should just be uploaded and you should get points. Honestly who has the time