RK
Russell K

1 reviews | Active since May 2014

08 Oct 2015, 13:52

DISCOVERY / KULULA ****

I tried to book a flight on the 5th via the Discovery portal. My card was debited then a note popped up to say that \your selected flights cannot be reserved". Tried again then only for that flight the price went up R800. Tried different time. Money taken off and the same message popped up. Phoned Kulula. They said that the seats were all taken. How can that be? They still take my money. Phoned Discovery. Matshepo comes back to me to say that Kulula had a problem and that it is resolved. I said that one amount was not reversed and needed it sorted yesterday. She did not get back to me. I tried this morning and the same problem arose. Phoned Matshepo who said that she will get Kulula to phone me. Still waiting. I wanted to speak to Barry Sunderson the boss of Vitality. Still waiting for him to phone me. I also sent him an email on 7th. Obviously doesn't give a damn<br> """

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply08 Oct 2015, 14:37
Official
Hello Unh@ppy999,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and we will contact you to resolve.

Regards

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality