Discovery is very quick to debit your account, but crediting your account is another story...

<p>Its been almost 5 months since I logged a call regarding my vitality rewards and discount - paid monthly - that Discovery Vitality contributes towards a healthly life-style. </p> <p> </p> <p>To get this discount, a vitality memeber had to purchase a R350 Vality Fit pack and then purcahse fitness contract from a selection of fitness program. Discovery would then contribute 25% of the monthly charge towrds this program. For me, this is a discount of R250 per month. </p> <p> </p> <p>I logged a call in July (WRefNo# ********** 923#) to ask why 2 months have gone by without any credit amount being "paid back" to me. To date, all the infomation I have recieved is that Discovery are aware of the issue and working to recify it. Yet, every month like clockwork my account is debited for fees and services they deliver to me. </p> <p> </p> <p>Dont get me wrong, my money is due to them and I pay it willingly. However, I can't imagine discovery taking this long to rectify a debiting issue if that had to occur. It is very easy to take money from your customers, but a whole other matter ensuring your side of the agreement is kept. </p> <p> </p> <p>Two questions: when will this problem be rectified and payment made for money outstanding?</p> <p> </p> <p>I haven't seen any correspondence regarding this issue, either in a mailer or follow-up since my last call and would appreciate an update on when this problem will be corrected. </p>