Discovery is dishonest

At the end of September I tried to book flights through the app. I could not enter my OTP because the screen would not push up so I then went to book using my laptop. The prices had changed considerably and I ended up paying R500 more. I reported this matter towards the end of September. Mid October, a consultant called me to say he would report this. About 10 days ago I was contacted by yet another consultant who seemed confused and expected me to explain the issue again despite me having done so in my mail and then being called by a consultant who said he understood my issue and would help sort it out.

It's a month later and nothing has been done yet. This is such bad service from Vitality. I am deeply disappointed. You guys are being dishonest and unhelpful. I wanted my +/-R500 back! Your app isn't even working well. I am not even receiving my Vitality rewards. When did you become this dysfunctional and horrible.