Discovery is deceptive

I am writing to formally express my deep dissatisfaction and frustration with the handling of my cancellation request for my Vitality policy ***), which I initially submitted telephonically between July and August this year. Despite multiple follow-ups and numerous complaints, my request has still not been actioned, and premiums continue to be deducted from my account.

To make matters worse, during my latest interaction with your call centre, I was subjected to an intense and unpleasant verification process, only to be told after all the “security checks” and lengthy questioning that Discovery has no record of my previous calls or cancellation request. This is completely unacceptable and raises serious concerns about how your systems are managed and how client requests are tracked.

A simple cancellation request has now turned into a months-long ordeal due to Discovery’s inefficiency and lack of accountability. This ongoing negligence not only undermines my trust but also results in financial prejudice as premiums continue to be ********ly deducted, as an FYI I have emailed the below and still no feedback or acknowledgment has been provided, Iv requested to speak to call centre management and twice the line has been dropped including today 17.11.2025

I demand immediate corrective action to:

Confirm and process the cancellation of my Vitality policy without any further delay.

Refund all Vitality premiums deducted from the date of my initial cancellation request July - August.

Provide written confirmation of both the cancellation and refund within five (5) business days.