Discovery HealthyCare is a ****

Having purchased items at Dischem, andhaving confirmed with Dischem that the items reflect on their loyalty programme, Discovery says it suddenly can't see the purchases since 07 October. I made purchases on 20 October and 06 November which had qualifying Vitality HealthyCare items. It's not fair to expect me to go through the admin of finding the slips for these when Dischem have confirmed that the purchases reflect on their end. If your systems are broken, why should it be my problem?

Please advise when the HealthyCare points will be loaded onto my Dischem card. I trust Discovery to keep its end of the bargain.