Discovery Health Insurance fail to authorize hart surgery!

I’m feeling very frustrated and disappointed with the medical fraternity at the moment. My mom was diagnosed six weeks ago with ischemic heart disease and requires an emergency heart procedure!

Discovery Medical Aid has taken 2.5 months to revue her reports in order for an authorization not to be granted for the said procedure.

When calling the medical aid to enquire whether they have attained all the info, my mom is told they require further info once again from the cardiologist, this is almost a daily battle.

Every day waiting for the heart procedure puts her in danger of either a heart attack or stroke and is adding to her stress levels. Where is the care and help that should be forthcoming from both the medical aid and the specialist?