Discovery Health does not care about your wellbeing

<p>I have been a discovery member for about 20 odd years now. Discovery Vitality proves to be a huge time waister and stress initiator in my life. Every vitality query seems to be a huge big fight. This despite the fact that I religiously follow all the ways to earn points for my family and keep them in track to gain full advantage. I am really tired of fighting the ridiculous system that actually does not care about your health and well being. On the 4th of April I bought a Fitbit from Clicks. I made sure before the time that I would definitely receive my maximum cash back before buying the watch at Clicks. Some time passed and I realized there was no cash back so I mailed Discovery- they got back to me..... eventually after several mails and calls of complaints- they said Clicks did not recognize the Fitbit as a vitality item on their system so they needed to load it manually. I forwarded them my slip. After this was done I waited again...again nothing. They called and assured me and I received a message from them to confirm I would receive my payout - Discovery Vitality: Thank you for your patience while we investigated your query ********** 969. Your manual Clicks cash back of R 749.75 was successfully processed and should reflect in 5 working days. Auth FSP. This message sent 13th June 2017 <br />- so I waited 5 days and then when I saw nothing reflected I went into a Clicks branch. Nothing loaded on the card. So I called customer services in store - the call took more than an hour - clicks didn't know what I was talking about - No trace whatsoever so they called Discovery while I was on the line with them - all this while my stress levels are peaking and Discovery again really doesn't care about my health or well being. After a long story the dots begin to connect or so I thought and I was told that Clicks had to manually load the amount and that it would reflect in the next click payout cycle - NOT 5 Days - anyway so I wait - I wait for the next cycle in July and then guess what??? Nothing nada no money and also no idea again as to what I am talking about because I went into Clicks again and spent 40 minutes on a call again - Clicks would not contact discovery but said they emailed the IT department and now I wait again and my stress levels are unnecessarily peaking again because of Discovery and them not caring about my well being and them not following up and not keeping a log or a blog of my long list of valid complaints - yet they take thousands from my family on a Monday monthly basis happily - our portfolio includes medical aid - car insurance- life insurance and if anyone would like to call us and promise to give us a decent service we would move Gladly as discovery does not deliver on its promises - causes me undue distress all the time and still my issue is not solved as no one will probably take ownership and I get another email saying - Thank you for your email. We are committed to helping you on your wellness journey and we will assist you within 5 working days. Bla bla bla truth is there is no COMMITMENT- certainly not to loyal clients that have always paid you on time and tried hard to lead a healthy lifestyle- right now you are the cause of my decline in my mental health - I cannot even go into all the other frustrations with Discovery as I feel exhausted now and need to rest</p>