Discovery Health, Bankmed or Vitality - someone has to resolve this issue!!!!

i am a member of Discovery Vitality via Bankmed, and been making payment via eft every month.

However, payments were not allocated and my Vitality lapsed. Note payments were up to date and still is. To help them allocate all payment confirmation were sent to Bankmed / Discovery, and its been more tban a week, and we dont have the membership active hence we cannot utilise tbe benefits for two weeks.

It affects my gym membership and movie membership.

The administration assistance is deplorable and we not enjoying the services we paid for. it r