Discovery False Advertising to Retain Clients

I was informed by cancellations consultant Koketso Mafunisa that I qualify to pay R700 instead of the R2120 to join Virgin Active through Vitality after I requested a cancellation on 19 April. After 3 visits at the gym, they still picked up the normal amount. When I called Discovery I was told that exceptions were made for certain people and I am not one them. Discovery is using false marketing to get people to take up their products. This should be ******* as I reinstated my vitality based on this information. The Team leader, Ismail Gabru was very impatient with my complaint and told me to stop being technical when I told him what I would like to happen. Discovery has since collected two premiums for my vitality even though the retention - false advertising has not been app****. I have called several times to find out what is going on as they tell me they’ll call me in a few hours but that has still not happened.