Discovery fails to allocate points

Discovery are not allocating vitality points as they ought to thereby affecting Vitality health level and Discovery Life Rewards. Phoned them to ask them to allocate the 1000 points per year for both my wife and I for managing our chronic conditions and receiving our medication. All they needed to do was "complete" the order after it was despatched. They failed to do this and therefore have not allocated 1000 x 11 months x 2 persons = 22000 points. They sent to medxpress and subsequently informed me that the matter was resolved- this is not correct. Discovery please correct this and pursue this with Medxpress until resolved. I do understand that Discovery Life does not like paying people back a small portion of their premiums but they made the rules and now must adhere to it. ref ***