discovery doesn't need your bussiness

My complaint is for the putrid service I have received from Discovery vitality.I have been a member with Discovery for quite a long time and this is a first for me to receive such l pathetic and frustrating service. I have been pushed from one consultant to another.Being put on hold and hanging up after very long and time consuming I have asked consultants to executives for a specific Manager to call me but up until today when they declined a valid request I have still not had the pleasure of his response,inturn I get Rushana an executive calling, I speak to Sherryl who promises feedback.i get Marvin who calls me back after a week. It might not seem as a priority to discovery as long as they get their payment regularly and on time.but ask for them to assist you with an issue you get pushed around from health to vitality back to health and leaves you with no option but to cancel and is not bothered that they have lost a client. To me that is why south Africa is one of the world's worst service destinations because of the bad service they deliver.