Discovery - Disgusted at the lack of integrity!

After my previous complain, I was invited back to the Discovery shop to redo my health and fitness test - after the results, the Store Manager of the Century City branch said he’ll ensure the points will be added, but he’ll give me a call by the end of business that day - this was 20 December 24’.

I’ve tried contacting the branch on several occasions, spoken to 2 or 3 different agents who was unable to contact the branch either 🤯 How on earth can the same company not have the means to reach someone in their own business, is Discovery purposefully making it hard to for people… forcing them to give up on their complaint???

So my points have still not been added, today is the last day of the year which means they’ll probably give some BS excuse tomorrow that they cannot change the score for the previous year (even though it’s their fault).

With all the products my partner I have with Discovery (almost 10k), our businesses also use Discovery Health - we tempted to cancel everything, from personal to business.

Disgusted at the lack of integrity!