DISCOVERY DEDUCTING PREMIUMS **********LY

I requested the cancellation of Vitality through my employer on the 22nd of January 2018. A consultant from Discovery contacted me to try and retain me however I advised her that I want to cancel to proceed with the cancelation as the product is not so useful to me with all the terms and conditions.

The consultant then advised me that it has been cancelled, however premiums were still deducted to date. I then tried to phone discovery and they advised that I will be transferred to the cancellations department. I was on hold for 45 minutes with music on the other line, till I hung up. I sent them an email requesting contact person and then I receive a response stating that they cannot assist me as they do not have my "WORK EMAIL ADRESS ON THEIR SYSTEM" ??????????

I want to be contacted ASAP so that and for this matter to be investigated.This ********* behavior of **********ly deducting people's monies has to STOP. The retentions consultant clearly decided to not effect the cancellation for whatever reason known to her. I JUST WANT MY HARD EARNED MONEY TO BE REFUNDED BACK TO ME PLEASE !!!!!!!!!!