Discovery Customer Service is a disgrace

I am really Disappointed in Discovery Vitality. As I write this email, I have been on hold for over 40 minutes. I have been a Discovery member for over 20 years. I have also rejoined vitality in 2023 with my 2 children as dependents. Last year my eldest turned 18 and without my knowledge or consent they cancelled her vitality and her gym contract. They also reinstated her as I have just found out today as an adult dependent. Virgin active have been charging me since July for an adult dependent as also debiting the wrong account until I rectified it. Since the account was incorrect on some occasion she was told she is no longer a member. I have been trying to get this sorted out for 6 months and of course Discovery blames Virgin Active and Virgin Active blames Discovery. How does Discovery do this without my knowledge or even having the decency to contact me to explain. WHAT A DISGRACE!!!!!!!!!!!! Do you understand how many hours I have wasted on this. My time, let me tell you TOO much! I am LIVID.