Discovery client services disgraceful

So discovery who I have delt with for over 5 years decided to put forward my case

To an opinionated condescending millennial who rather than listen to my case decided to debate and argue with not only i vitality member but being a medical aid and discovery bank client as well , who is fully aware and taken up such concerns regarding benefits

Discovery clearly is teaching their client services how to argue and debate instead of championing solutions to the concern

And yes there is a big difference between the two

Maybe I should stop all my business with discovery given this person had only an intention to enter into a debate

In fact she decided to tell me that I cannot call her “ luv “ which is an expression I use in my personal and professional life when talking to a female

Never in my 36 years has any female personal or professional ever told me that using the term was disrespectful let alone in my dealings with someone who is supposed to be serving me as a client

Never in my life has anyone who is paid to service me as a client ever been so down right disrespectful

telling me how to speak when taking a term out of context

Absolutely disgraceful service from Discovery vitality