Discovery cannot provide service

Dear Reader, I have enquired about the apple watch whereby one can earn points at Discovery for achieving a certain amount of steps per month. After having to hold for 20 minutes I was informed that one needs to have a Discovery Credit card to be able to do this, I then asked how can one apply for this and was simply told that they don’t accept any more applications. I confirmed at this stage during our conversations that this is not acceptable as Discovery does not wait for their monthly instalment at month end so why now all of a sudden they cannot provide a service to me. At this stage the gentleman had no words to say and I asked to speak to a senior manager. Having the call cut he phoned back and said that he will transfer me. I was then transferred to the Manger for Vitality whom also juts said that they cannot assist simply as that, not trying to find out at Discovery bank if they can do something for me as a consumer before this heads to hellopeter and other social media platforms. This is the level of service of which such a major cooperation have down scaled to the level whereby they cannot provide service to consumers, if this is the case then questions should be asked is, do we want them to continue providing such horrible service or do we as consumers say enough is enough we will move our business somewhere else. I think it is about time that we stop these companies that cannot fulfil our needs as consumers and rather go to companies that wants to assist us. You make the call consumer, think twice before going to Discovery.