Discovery cannot assist

I am fuming with Discovery.

I have spent at least 15 calls to Discovery with wasted time as well.

I wanted to book travel and my son’s ID number on their site is wrong.

My son is a member of Discovery and is with Vitality and Health.

They have his Identity number as it appears on his card.

I kept trying to update it and rectify it but it wouldn’t allow me to do this.

I called again the Vitality Travel and was told that Vitality need to update this information and I must speak to them so I held again.

I spoke to Vitality and they told me no they have his details correctly but it is Discovery Bank that needs to rectify this.

I then spoke to Discovery Bank who said no it’s Vitality.

Nobody assists or knows what is going on.

Is this the way to assist a paying client?

I have lost all the booking due to Discovery’s incompetence.

Nothing was resolved.