Discovery Bank and Vitality - Useless.

I would rate this service as ZERO stars if I could. I have been trying to resolve activation of my vitality "benefits", specifically the apple watch benefit, since December 2019. The only way to do this is through a call centre. I have called their number approximately ten times. Each results in a call of +- 30 min, with a promise "to escalate the issue from my side" and to call me back with an update. I have been given three "reference numbers", incorrect and inaccurate information and no progress to report. I have on two occasions managed to speak to a "supervisor" who has promised to resolve the issue and "to escalate" matters. All admit the problem to be on the Discovery side, following my opening of a Discovery Bank Account. This had the effect of cancelling my previous Discovery Card to which the watch benefit was linked. I am unable to claim the Vitality Watch benefit as a result of this. On top of that, Discovery Bank have still not supp**** my secondary card. This is simply the worst customer experience I have had with Discovery. Uselessness born of automation that does not work. I would advise against moving to Discovery Bank - it does not work.