Discovery bank and discovery vitality

I have discovery Vatality and I wanted to use my discount for flight booking. Upon downloading the discovery bank app so I can book I discovered that there is a banking account opened account opened for over a year on my behalf , I did not request for this account and have never been called or communicated about one being opened on my behalf.

The response I received from the manager/s that I was escalated to was that they don’t know how it happened.

Secondly discovery is now forcing Vatality members to have an account in order for them to access their flights discount. Without a discovery account one cannot access this discount or use discovery miles. Mind you Vatality is not free it’s a product that one pays for on a monthly subscription.

So for me to access the benefit would mean I need to have an active discovery bank account, I explained to them that I have no interest in banking with them I’m happy with just being a Vatality member.

Early in the year I had booked a flight through their service and used my existing bank card for payment which was a success. Discovery made the changes of only allowing one to access this discount by banking with them without informing me (I’m not sure if others were informed). There is no email or communication stating such a change to a product that I pay for on a monthly basis

The consultant and managers that I was assigned to provide zero answers to the questions I had and zero clarity on how an account was opened on my behalf. On top of it all they took zero accountability to this matter