Discovery App - Re-Sync Device

My Discover App stopped working 3 weeks ago requesting me to Re-Sync my Device.

I attempted to Re-Sync my device and the message I received was that an OTP was sent to my E-Mail Address.

That E-Mail Address was unfortunately no longer active.

I contacted the relevant Discovery Call Centre for assistance 4 times in last 3 weeks. This was to update my old email address to the new current email address. I also supp**** my current cell number. Each time I spoke to someone I was told the old email address has been updated on their side but I would need to be contacted by their ***** Department to enable me to be Verified. I was told each of the 4 times that I would receive a call for this purpose which has not been done.

All I want is to receive my OTP on my New Email Address to enable me to Re-Sync my device to enable me to Login to my Discover App.

I am becoming very frustrated and I am unable to access and use any of the features on the app.

I have spoken to a few friends who were also requested to Re-Sync their App to their devices which they were able to do as they all received their OTP as their cell numbers or e-mail addresses were still current and unchanged.

The unfortunate position with myself is that I CHANGED MY E-MAIL ADDRESS and for some unknow reason the call center are unable the update it.

Please help !!!!!!!!!!!! Diane