ZD
Zaheer D

1 reviews | Active since Apr 2012

12 Oct 2016, 16:41

Discovery App - NEVER WORKS

<p>I am truly tired of this Discovery App. How can you update to a version 5.13.1 and say that YOUR users must clear data and then use App.</p> <p>Do you not hire competent workers to build a good phone app?</p> <p>Your APP constantly crashes, I have to constantly (yes daily)... follow the steps below, Note the "RE":</p> <p>1) Clear App Data</p> <p>2) <strong>RE</strong>-Enter all my information, telephone number</p> <p>3) <strong>RE-</strong>Agree to your policy terms and conditions</p> <p>4) RE-link my fitness app S-Health</p> <p>5)Wait for the data on S-health to RE-Sync with Discovery... again...</p> <p>6) Then I can finally open the App and get results or active rewards</p> <p> </p> <p>When this App is closed or opened again on my phone... I have to follow the steps above... surely your developers can find better ways of annoying your customers then having them make their Fingers get Fit daily typing in the same S.H.1.T daily!</p> <p> </p> <p>Info:</p> <p>Samsung S4</p> <p>Latest android version</p> <p>Discovery app 5.13.1 - your bug version...</p> <p> </p> <p>What else... every time i call and log an issue with your app ... you ask same questions and give response... "Clear data"... come on guys... wake up and fix your app or get it off the market and let someone else build something better before you launch it to masses and DESTROY your REPUTATION of been UNRELIABLE!</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Oct 2016, 16:53
Official

Good day Zaheer

Thank you for contacting us,

We have escalated your query with our specialist team to contact you.

Regards,

Vitality Team

ZD
Zaheer D's update21 Oct 2016, 09:21
Reviewer Update

Consultant contacted me and is looking into the matter - Kwazi ...

awaiting response other than uninstall and re-install...

consultant said to not clear data but clear cache... this does not work... only clear data which is in line with previous responses from Discovery , i.e. Clear Data...

To date... the app still doesnt work...and have to re-enter details daily...