Discovery app always shutting down and inefficient.

SHealth for Samsung stopped synching with the Discovery app. Discovery said to manually sync but points are still not reflecting. Then was told to clear the cache and uninstall and reinstall the Discovery app, this was done and now will no longer sync. Sent my record, still not updated. Called and another enquiry was logged. Responses are all generic and nothing has changed. Now this has been opened to the public but you can't even serve the paying customers well.