Discovery and park run points

Good day it's the worst service ever. I have been om contact with the Vitality call centre for 3 weeks now. Trying to sort out my park run profile have sent screen shots of my park run barcode, my registration email and my emails for my park runs and yet no one has bothered to call me or allocate my points. I keep following up and keep being told it's under investigation for 3 weeks and when I ask for a manager I get told they are not available.