Discovery Active Rewards *****ing from clients with Unclear Active Rewards messages

Discovery Active Rewards is poorly administered. I received a message that one of my diamonds was expiring this week. I tried to retrieve the Cape Union voucher and received errors. So I figured I would try this morning again only to find that the one that was going to expire this week was gone. Discovery now sends me a response to say the reward expired yesterday so sorry for me..... Bunch of *******. We work out hard for these and they cheat people out of stuff with their ambiguities and inconsistencies. Why doesn't the expiry message include the date of expiry. I assumed that I had until Friday to use this as the message states the reward would expire this week . Without a date this week is not a clear indication....Really disappointing.