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NM
Nivadhna M

1 reviews | Active since Jan 2013

12 Mar 2019, 17:38

Discover Health and Vitality mess

I am totally frustrated and angry.

My husband and I have our own life policy with vitality linked and our own medical aid.

As of last week we both noticed our vitality status incorrect and thought it was a system error. To my amazement it was not. Someone authorized that my vitality should be part of my husband's vitality. Who authorized this, I Want to know.

Secondly, I was on a gold status, now I'm on a bronze.

My husband is now a dependent on my medical aid as of 1 February 2019. My husband informed discovery to cancel his vitality of his life policy, which did not happen.

We are both paying separate vitality and I don't see why someone would transfer vitality knowing that we are still paying for our own vitality.

Vitality department said they can not decide whether I get my gold status back, it's the life department that decides. When I spoke to life department they said I can not get my gold status back. It's not guaranteed.

If I do not get my gold status back, because of someone's incompetence, my husband and I will cancel all our products with Discovery.

It's not a threat but poor service and *******ly authorizing things on my behalf.

All I asked for is to pay one vitality amount through my medical aid, take out the existing vitality from the life policies and get my gold status back.

This took away far too mu h of my day to be following and fighting. If people can actually do their job properly, it would be great

I would like feedback at the soonest as our fitbits have not synced since last week when it was delinked.

0
Replies (4)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply13 Mar 2019, 08:43
Official
Thank you for raising your concerns with us.

We have emailed you for your policy details. Once we receive your details we will investigate and provide feedback.

Regards,

Habibah
Discovery Life

NM
Nivadhna M's update19 Mar 2019, 20:28
Reviewer Update
Hi, The issue is still not resolved. My life policy states that my vitality status is bronze. I achieved a GOLD STATUS at the end of 2018. How do you just drop my status. My husband is showing as principle member on my vitality. Why? I am the principle member. He has been transfered to my medical aid. If he is transferred to my medical aid he will then take on my status. I have been thrown from pillar to post and I do not appreciate to amount of inconvenience I have been put through for the past 3 weeks. Three whole weeks and you can not resolve my issue. Something so simple has turned out to be a nightmare. If this is not resolved with the next week by me getting my gold status back I am escalating it further.
NM
Nivadhna M's update19 Mar 2019, 20:28
Reviewer Update
Hi, The issue is still not resolved. My life policy states that my vitality status is bronze. I achieved a GOLD STATUS at the end of 2018. How do you just drop my status. My husband is showing as principle member on my vitality. Why? I am the principle member. He has been transfered to my medical aid. If he is transferred to my medical aid he will then take on my status. I have been thrown from pillar to post and I do not appreciate to amount of inconvenience I have been put through for the past 3 weeks. Three whole weeks and you can not resolve my issue. Something so simple has turned out to be a nightmare. If this is not resolved with the next week by me getting my gold status back I am escalating it further.
NM
Nivadhna M's update19 Mar 2019, 20:28
Reviewer Update
Hi, The issue is still not resolved. My life policy states that my vitality status is bronze. I achieved a GOLD STATUS at the end of 2018. How do you just drop my status. My husband is showing as principle member on my vitality. Why? I am the principle member. He has been transfered to my medical aid. If he is transferred to my medical aid he will then take on my status. I have been thrown from pillar to post and I do not appreciate to amount of inconvenience I have been put through for the past 3 weeks. Three whole weeks and you can not resolve my issue. Something so simple has turned out to be a nightmare. If this is not resolved with the next week by me getting my gold status back I am escalating it further.