IK
Israar K

1 reviews | Active since Jan 2016

12 Jan 2016, 08:59

Dischem Partner

<br> I have been purchasing from dischem from 13thNovember 2015 and purchased a whole lot of vitality items on numerous visits to dischem.<br> <br> I have been giving the tellers to swipe my Dischem discovery vitality healthycare card and then paying with my discovery credit card.<br> <br> It is now the 11th January 2016 and I have not received any cash back as yet as promised by vitaility.<br> I did receive a call from vitality and they have advised me that they do not have my dischem card linked to my ID and I am not swiping my loyalty card correctly.This is untrue upon visit to dischem they confirmed that all in order from their side and they confirmed that my card is linked and that I have been swiping this correctly.<br> Every single purchase is recorded on the loyalty card. Vitality refuse to do some work and contact dischem and request all invoices from them and do a calculation. This is absolute laziness from Vitality side.<br> <br> I expect that vitality to follow through and contact dischem and work out the cash back and pay this into my account.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Jan 2016, 11:42
Official
Hello israar,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality