DISCHEM CASH Back not paid

<p>I have been emailing vatility for the month . I have not been receiving my vatality cash back for the past 3 months which is since discovery did a systeme upgrade or change not s sure only to be told that my discovery number was reflecting on someones details who is not even on discovery. How will this problem be rectified what do i need to do for my cash back to be paid back to me. The last response i got on the email i sent through to viatlity was we allocate every month and your benefit partner allocates after two months.</p>