DISAPPOINTING SERVICE, WHAT A DISGRACE!

1. I called Discovery on Wednesday asking about why some of the trips were not recorded and also just to understand how the Discovery drive app functions in general. The gentlemen I spoke to told me he could not see my trips on his side. This made me wander how it is possible for me to see this on my side (Discovery/Vitality drive application), when Discovery tells me they cannot see it. Are your systems not syncing??? 2. He was not able to answer most of the questions I asked him and ended up telling to send an email to: ***, which I did. This is the reference number for the ticket: *** 3. Yesterday I got 2 responses to the email I sent, and the emails gave me 2 different responses, of which both of these were not TRUE. The first response said "Please note the trip didn’t connect to the discovery insure app hence its showing didn’t qualify message." This was from Daddy Mashile 4. A few seconds later I receive another email with a response that says "Please note that we only record trips above 5 kilometers.", This was from Monica Murrombe. 5. Both these responses gave me an impression that NO INVESTIGATIONS WERE DONE ON THIS BY BOTH 2 CONSULTANTS. They just wanted to QUIKLY close the ticket, maybe for their KPIs, but ey I could be wrong. 6. I then called again yesterday, and the gentlemen I spoke to SOUNDED like he understood, and told me that my tickets should be sent to systems so that they can investigate, he also said that he will call me today to provide me with feedback. He even asked me to wait on the line (and waste more of my airtime) while he added this to his diary. I did not receive any call today from anyone at Discovery which then gave me an impression that he just wanted to get rid of me. If he did call and for whatever reason it did not get to me, he could have then just sent an email to provide feedback. 7. The most interesting thing is that even though on Vitality Drive it says the trips does not qualify, on the Discovery App, this trip is recorded. I need to understand how your systems work, and how they are integrated because if anything, The Vitality Drive app should be pushing the CORRECT data to the Discovery App, not the other way round. Your applications should be in SYCN, but clearly they are not. 8. I need someone to look into this and when/IF I receive feedback from Discovery, please ensure that you have THOROUGHLY done your investigations. I do not want to contact Discovery again and deal with *********** consultants, PLEASE ABEG.