Disappointing Service from Discovery Vitality

I try to resolve issues as amicably as possible but my recent experience with Discovery Vitality has vexed me greatly.

I changed my Discovery medical aid plan, inclusive of Vitality as of February 2023. Trying to choose my preferred partners has been tiring and I cannot get it right on the Discovery App, the Chatbot or via chat with a consultant. I even spoke to marketing consultants who came to my office and they conviced me everything was in order. This last week, I received various reference numbers indicating the problem was resolved and today I was taken through the process by someone called Jodi who told me she updated my details (my details were all correct by the way) and then finally the activation error reappeared. Finally I am told my matter needs to be escalated and s/he has to speak to the team leader. Why do I feel like I am playing musical chairs, why does something so simple have to be made so complex. All this, while my Vitality debit order goes off and I continue to lose valuable points each time I shop for healthy food, buy medication or entertain myself. I want to speak to a person but I am only lucky enough to be entertained by a chatbot. Some of the reference numbers given to me are: ***

Please can a person (not a chatbot) get in touch with me to resolve this soon or can my Vitality be cancelled please.

Regards,

Zaheera Walker