Disappointing service

I am extremely unhappy with the service from Vitality. I requested the cancellation of my policy two months ago, yet no action was taken and no one reached out to confirm or assist. As a result of this negligence, my medical aid has now been suspended, and most distressingly, my newborn is currently not covered. This is completely unacceptable, especially considering the urgency and importance of medical cover for a newborn. I expected far better from a company entrusted with our health and wellbeing.