Disappointing service

I am very disappointed and frustrated with the service I am getting from vitality. I recently discovered that my workout activity was not uploaded for the week 15 - 21 April, despite me achieving my target, and as a result my 89 week consecutive workout streak was broken. I raised this with Vitality and was informed that my points will not be uploaded because it's over 3 months. This is absolutely shocking service as it is not my duty to ensure that my points are uploaded to their system. Is this not what I am paying fees for? I have also lodged another query with them with regards to a dispute regarding drive points and to date I have not received any feedback. Clearly I cannot control when Discovery gets back to me so if they decide to take 3 months, I will once again be in the same position. This is absolutely unacceptable service from Discovery and not in line with the high fees we pay. Do better Discovery.