Disappointing service.

I have been contacting vitality with regards to my clicks points, for the past month everytime I get a new person and say it will take 3 - 5 working days to resolve my matter, Its now over a month and my issue is not reflecting. And no one called to find out or let me know if the case will be sorted. I have asked some direct email because their info emails takes up to 2 days for me to get feedback. case number ***