Disappointing After Sales Service / Customer Support

Disappointing After Sales Service / Customer Support : I am utterly frustrated by the run-around that I am experiencing between Discovery Vitality agents and Discovery Bank, after signing up for the Vitality Apple watch benefit late last year. I was told by agents that the Apple watch would be compatible with iPhone models 8 and upwards, yet after paying my initial R1199 fee and taking the watch through to be connected , I was informed that it is incompatible.

I logged the dispute on the 19th December 2024, but have since been waiting for "back office" to approve the refund to date. Despite numerous attempts to warrant a speedier resolution to my problem, I am still sitting with the following frustrations : - I have still got a watch that is un-usable, - I am being billed by Discovery bank (for the device) and - I am still awaiting astute intervention/ customer service assistance in this regard.