disappointed with unusually poor customer service

I love Discovery Vitality but the customer service has been very poor lately.<br> <br> 1) Due to an error on the Discovery app, I was unable to redeem my Vitality Active Reward. To apologise, Discovery agreed to send a Pick n Pay gift card. But it took several phone calls and emails to get this done. Then, two months later, when the gift card arrived via courier and I tried to use it, the cashier told me it was empty! <br> <br> 2) I did my Vitality Health Check at Pick n Pay Pharmacy in Claremont on 14 January but the points still have not been loaded. This means I can't take advantage of the higher discounts on healthy food and other items even though this should have been app**** by now.<br> <br> Come on Discovery. You're better than this.