Disappointed loyal member

We've been members at VirginActive capegate 2***. I went regularly and also took my son swimming. I got pregnant and had a lot of complications. Labour and contractions started at only 26weeks. Got told to not gym anymore and had to rest. I was hospitalised 3 times and eventually baby was born at 34weeks and in NICU.<br> <br> When discussed with V.Active,I got told it would be better to cancel and save money, and not freeze my acc as I now heard. They have the persons name who cancelled it.<br> <br> Although baby has been in hospital so many times he is doing much better. I really want get back in shape and be fit and healthy again.Also want to take both my boys swimming as we don't have a pool and I want to get them use to water. I struggled to loose weight but recently lost a few kgs,now exercise is s? important.<br> <br> I've been to gym and also spoke to a few people from Discovery Vitality. Only answer I get is sorry, because I cancelled I have to pay R1200 rejoining fee, no discount, nothing. <br> <br> We are loyal members, up until now we've just had good service. We recommend Discovery to everyone.<br> I'm just very disappointed. We pay Vitality every month but when we need them, just get pushed aside!