Disappointed in service received

Vitality Points Issue: Have to call in daily to have Vitality Points refreshed which is such a frustration every single day. Every time it gets escalated to be sorted, but nothing has been done. I've also had issues with the Shoe Booster activation on Vitality, it took almost a month to get sorted because they were investigating the shoe that was purchased, very strange, because their website clearing states the type of shoes and shops to buy from, but they argued about only certain codes of shoes qualify, then argued that the shoe I bought was not part of the range they cover, once I sent screenshots of the shoes purchased, their website and the shops website, they took another week to actually sort it out. Very disappointed in the service thus far. At the beginning when joining, very promising. Consultants are all very friendly, but actual issues are not being resolved as one would wish and expect.