Disappointed Customer

I'm sooo Disgusted with Vitality and Virgin Active. I have been a member since 2005. Got a call from a guy claiming that I owe them a huge amount of Money because they were Unable to deduct. I have made a contact with Virgin Active and they told me that they will speak to the IT Guys to resolve this issue as they are aware that the Error is on their Side. They will fix and Reinstate.

Since then I was able to Gym then only Today they Embrass me telling me that I'm Blocked and won't be able to Gym again because they won't be able to Reinstate because I had a break from Gym.

I want to know When was this break Taken?? Why am I suddenly Blocked after this Long???? Why did they claim to fix this with their IT? This must be Fixed A.S.A.P