Disappointed by discovery again

So it’s now 7 weeks later and I still have not received my T-shirt for my 100 goal streak. It was promised in October and I have escalated it over 4 times - I’ve been told they will get back to me in a week that didn’t happen , then was told I’d get feedback that day - didn’t happen , then told now 5 days later it’s still in escalation . This is terrible service . More and more I just want to get away from discovery !!!