Disappointed - Bad Service

<p>I joined Discovery and Vitality in 2013 and have been quite happy with the service, well until now. I joined Virgin Active Gym some years back, but unfortunately due to circumstances my account went into arrears. The agreement with Vitality was that I pay the arrears. They requested a confirmation from Virgin Active that the account was fully paid, and then the joining fee will be waived in order for my account to be reinstated. I have done everything that they have asked, and called to confirm that the email has been received. I was told that the reinstatements are done 'once a month' and mine will be included, no joining fee will be necessary again. When I contacted the gym, they advised that nothing has been done on Vitality's side. I called to follow up, but for some reason the consultant on that call, failed to understand me. I did not call to enquire or request anything, I wanted her to tell me how far in the processs Vitality is because I was already told that this would be done. She opened up a new query and requested this completely different matter. I don't think that this is fair, as i have waited so long for feedback and for them to waive this joining fee of R1800. It has not been done and now everytime that I call in, nobody knows what is going on and I have to explain myself again. Discovery Vitality try to boost healthy living and exercise, but make it impossible for people to use the gym with this ridiculous fee. I paid it once before, and feel it is not fair for me to pay it again, after all my arrangement was that it would be reinstated without the joining fee if my arrears were paid. So very much disappointed and frustrated with the service received. I don't want this to interfere with my view of Discovery or other products that I have with them.</p>