DISAPPOINTED AND FRUSTRATED

<p>We phoned Vitality end of September beginning of October 2016 to reinstate our membership as we wanted to go back to Virgin active so apparently it was done and our cards would be sent to us.</p> <p>We signed up at Virgin active in October because to our knowledge we were on vitality and would be saving 75% of the normal gym rate.</p> <p>We were told the that only if we didn't attend gym 4 times a month would the rate change so as to keep the discounted rate we went more than the 4 times a month.</p> <p>From one month to the next our monthly premium was going up but we just thought that it was due to a price increase so we left it.</p> <p>Come the second week in February 2017 and I want to book flights on kulula so I can take advantage of the discounted rates an error message comes up on the screen.I then phone vitality and they tell me that we were only reinstated with vitality on 1 february 2017 and that I had to wait 3 months before I could benefit from the flight discounts.ARE YOU JOKING.....was what I thought because once again to my knowledge we had signed up in October for vitality and therefore the 3 month waiting period was over.</p> <p>So we had to pay the FULL price for 3 tickets instead of saving 15%.</p> <p>Ok so now that I've got over that fact of spending more money than I should have on 3 flights,we got a huge shock today (2 March 2017)when virgin active took R1800 for our gym fees for February.</p> <p>So I phone virgin active to find out what's going on and was told that our vitality was cancelled and reinstated on 22 February 2017 and that I should contact vitality.WHAT IS GOING ON HERE???</p> <p>I phone vitality again and they say that we weren't reinstated in October 2016 and we're only reinstated on 1 February 2017.....WHAT THE....???</p> <p>I told her we reinstated in October because we were going back to gym and we were paying the vitality fees at the gym.WHICH PERSON IN THEIR RIGHT MIND WOULD TAKE VITALITY AND NOT TAKE ADVANTAGE OF THE 75% SAVING WITH VIRGIN ACTIVE???I know I wouldnt!</p> <p>Another thing WHO gives vitality the right to cancel and reinstate memberships WITHOUT THE KNOWLEDGE OF THE CLIENT....talk about client service and keeping clients (UN)happy.</p> <p>Whoever it was that supposedly helped me in the beginning DOES NOT KNOW HOW TO DO HER JOB and is highly ***********.</p> <p>We have now been left out of pocket having to pay extra on gym fees for 4 people and loosing our 75% discount and paying full price for 3 flights and loosing our 15%...and we are STILL waiting for our cards to arrive.I know the postal service is terrible but this is ridiculous.</p> <p>GET YOUR ACT TOGETHER VITALITY AND MAKE SURE YOUR STAFF KNOW WHAT'S GOING ON AND ARE COMPETENT ENOUGH TO DO THE JOB THAT THEY ARE PAID TO DO.</p> <p> </p> <p>I am totally and utterly DISGUSTED AND DISAPPOINTED with vitality as the<span style="font-size: 14px;"> service is terrible and clients are kept in the dark.</span></p>