Disappointed!!!

Dear Discovery Team,

I am writing to share my extreme disappointment regarding my recent attempt to book flights using my 25% discount.

I had already secured an existing flight for myself (not through the Discovery platform) and then tried to book two flights for my children using my discount. Naturally, the system requires an adult to be added to the booking, but as I had already booked my own ticket, I contacted your support team to ask if a voucher code or alternative solution could be provided. Unfortunately, I was told that this was not possible.

This left me with no option but to book my children’s flights directly with the airline, thereby losing the benefit of the discount. It is deeply disappointing that Discovery has no measures in place to accommodate such a common scenario, especially when families often book flights separately for logistical reasons. I trust this feedback will be taken seriously, and I would appreciate it if Discovery could review this gap in the service to prevent other members from facing the same issue in the future.